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Canadian Duty, Tax and Import Helpful Links

Please note that links are listed as a courtesy for your convenience, and CrossBorderShopping.ca in no way endorses or approves any of the websites or their content.

  • Canada Border Services Agency (CBSA) & Border Information Services (BIS)

    If you have any questions, you can contact the CBSA’s Border Information Services (BIS) line. This is a 24-hour telephone service that automatically answers all incoming calls and provides general border services information.

    If you call during regular business hours Monday to Friday (except holidays), from 8:00 a.m. to 4:00 p.m. (local time), you can speak directly with an agent by pressing “0″ at any time.

    Toll-free in Canada: 1-800-461-9999
    Outside Canada: 204-983-3500 or 506-636-5064 (long-distance charges)
     
  • Canadian Food Inspection Agency

    For information about Canadian Food Inspection Agency requirements, contact one of the following Import Service Centres (ISC):

    Eastern ISC (Quebec and Atlantic)
    7:00 a.m. to 11:00 p.m. (local time)

    Telephone (toll-free in Canada and the U.S.): 1-877-493-0468
    Telephone (all other countries): 514-493-0468
    Fax: 514-493-4103

    Central ISC (Ontario)
    7:00 a.m. to 12:00 a.m. (local time)

    Telephone (toll-free in Canada and the U.S.): 1-800-835-4486
    Telephone (all other countries): 416-661-3039
    Fax: 416-661-5767

    Western ISC (Prairies and British Columbia)
    7:00 a.m. to 12:00 a.m. (local time)

    Telephone (toll-free in Canada and the U.S.): 1-888-732-6222
    Telephone (all other countries): 604-666-9240
    Fax: 604-666-1577