Helpful Links

Border Information Services (BIS) & Canada Border Services Agency (CBSA)

 

 

If you have any questions, you can contact the CBSA's Border Information Services (BIS) line. This is a 24-hour telephone service that automatically answers all incoming calls and provides general border services information.

 

If you call during regular business hours Monday to Friday (except holidays), from 8:00 a.m. to 4:00 p.m. (local time), you can speak directly with an agent by pressing "0" at any time.

 

Toll-free in Canada:     1-800-461-9999
Outside Canada:        204-983-3500 or 506-636-5064 (long-distance charges)

Web site:  www.cbsa.gc.ca

 

Registrar of Imported Vehicles (RIV)
(For Vehicles manufactured for sale in the United States)

 

405 The West Mall
Toronto, ON
M9C 5K7

 

Telephone:  1-888-848-8240 (toll free in Canada and the United States)
                  416-626-6812 (all other countries)
Fax:            1-888-346-8235 or (416) 626-0366

Web site:  www.riv.ca
Email:       info@riv.ca

 

Hours of service
Mon. to Fri.: 7:00 a.m. to 12:00 midnight (EST)
Sat. and Sun.: 7:00 a.m. to 5:00 p.m. (EST)

 

Transport Canada
(For Vehicles manufactured for sale in the United States & all other Vehicles)

 

Road Safety and Motor Vehicle
Regulation Directorate
Transport Canada
Place de Ville, Tower C, 8th floor
330 Sparks Street
Ottawa ON K1A 0N5

 

Telephone:  1-800-333-0371 (toll free in Canada and the United States)
                  613-998-8616 (all other countries)
Fax:            613-998-4831

Web site:  www.tc.gc.ca

 

Canadian Food Inspection Agency

 

For information about Canadian Food Inspection Agency requirements, contact one of the following Import Service Centres (ISC):

 

 

Eastern ISC (Quebec and Atlantic)
7:00 a.m. to 11:00 p.m. (local time)

Telephone: 1-877-493-0468
(toll-free in Canada and the United States)
514-493-0468 (all other countries)
Fax: 514-493-4103

 

 

Central ISC (Ontario)
7:00 a.m. to 12:00 a.m. (local time)

Telephone: 1-800-835-4486
(toll-free in Canada and the United States)
416-661-3039 (all other countries)
Fax: 416-661-5767

 

 

Western ISC (Prairies and British Columbia)
7:00 a.m. to 12:00 a.m. (local time)

Telephone: 1-888-732-6222
(toll-free in Canada and the United States)
604-666-9240 (all other countries)
Fax: 604-666-1577

 

Web site: http://www.inspection.gc.ca/

 

US Customs

 

www.customs.gov/xp/cgov/export/export_docs/motor_vehicle.xml